Return & Exchange Policy
Spunkies believe in satisfying and delighting our customers. The product which we sell helps customer not only make them look better but also helps in conserving the environment. Our return policy is made keeping our valuable customers in mind and hence we an have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product for which below all the details are mentioned clearly
Super easy! Please login using your credentials i.e order number and email id on the Returns section. Select the order you want to return and click on Return/Exchange and follow the instructions on the returns.
At Spunkies, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:
a. It should be unused
b. The price tags, brand tags and all original packaging must be present.
c. The product must be returned within 45 days
Please don’t do that! We have a very flexible return policy where you can create a return on our website on the returns page. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
It’s super easy! All you need to do is, update your bank details while creating a return on the same return section.
This happens very rarely, only if we encounter a technical glitch while processing your refund. Still don’t worry! You can still get your amount in the bank account by visiting the Order details page and re-submitting the bank account details.
In case this is still failing, it may be due to:
a. Incorrect account details
b. Restriction on account by the Bank. If so, your bank will be able to fix it for you.
In case the issue still persists, please reach out to us at email@example.com
Not at all! You do not need to return the whole order. Just return the items you don’t want.
Once the return ID is generated, we will share a promised pick up date. By that time, your return order will be picked up. We will also notify you of the estimated refund date as soon as the Return ID is generated. However, the refund amount is expected to reflect in the customer account within the following timelines:
Online Refund - 7-10 business days post receiving the product back to the warehouse.
We strive to service all pincodes in India for forward and reverse delivery. But don’t worry, even if your pincode is not serviceable, you can still return the product by shipping it to us. For that, please mail us at firstname.lastname@example.org
We will refund your shipping charges along with the refunds of the product(s).
We promise to refund the entire amount paid for the product, including any taxes that were paid - no strings attached!
The mode of refund depends on the mode of payment for the order.
Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.
At the moment, Spunkies is only accepting and delivering orders within India. We will soon start shipping products internationally also.
Yes, you can pay an extra charge of Rs. 200 and avail a faster delivery option. Please get in touch with our support team by clicking on the whatsapp chat button on our webstore to help avail the same.
Billing address and Delivery address does not have to be the same for shopping with us.
The Shipping Address Of Your Order Can Only Be Modified If Your Order Hasn’t Been Packed Yet At Our Warehouse. To Modify Your Shipping Address, Please Get In Touch With Our Customer Care Team by clicking on the At 09810659200